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Collection of Passports

Times for Passport & Document Collection

08:00 - 15:00 (Monday to Friday, except for Public Holiday)

What should you bring with you when you collect your passport and documents?

When your application has been finalized by visa office and your passport is ready for collection at a Visa Application Centre, you should bring the following documents to the Visa Application Centre during working hours:

If collection is by the applicant him/herself:

  • * Original acknowledgement receipt
  • *Any original Government Photo ID proof** (**Foreign passport holders (Non-Chinese) need to submit the copy of passport bio page)

If collection is by a third person rather than the applicant:

  • * Original acknowledgement receipt
  • * Authorization letter signed by the applicant (original or copy)
  • *Any original Government Photo ID proof

If collection is by a travel agent:

  • * Original acknowledgement receipt
  • * Authorization letter from travel agent
  • * Official Courier Certificate issued by National Tourism Bureau or any original Government Photo ID proof